Thank you for considering
PerfectStay
for your
property hosting
needs!
Unlock the potential
of your property with PerfectStay
At PerfectStay Holiday Rentals, we understand the
value of hassle-free hosting. Our mission is to
elevate your hosting experience while maximizing
your income.
In a world where private self-catering rentals
have become the preferred choice for guests, we
ensure that your property stands out for all the
right reasons.
Joining PerfectStay Holiday Rentals is not just a
financial decision; it's a strategic choice that
guarantees peace of mind. We invite you to
explore this opportunity further and discuss any
questions you may have!
Here’s why listing your property with PerfectStay
can be
a game-changer!
At PerfectStay, we understand the importance of maximising your property's
potential, and we believe
that our platform offers unparalleled benefits for property owners like yourself
Lucrative Income:
By joining our platform, you open the doors to a vast
network of travelers eager to
experience the charm of unique and well-maintained properties. This translates
into a lucrative income stream for you.
Flexibility and Control:
PerfectStay empowers you with the flexibility
to set your own rental terms and
maintain control over your property. You decide when to make it available for
guests and when to reserve it for personal use
Professional Property Management:
Our team of experts provides comprehensive property
management services,
ensuring that your property is well-maintained, marketed effectively, and
consistently meets the high standards expected by our guests.
Global Exposure:
Benefit from our extensive marketing reach and gain exposure
to a global
audience of travellers. Our user-friendly platform makes it easy for potential
guests to discover and book your property.
Secure Booking Process:
We prioritize the safety and security of both property
owners and guests. Our
secure booking process and stringent verification procedures instill confidence in
our platform, fostering a trustworthy environment.
Dedicated Customer Support:
PerfectStay offers round-the-clock customer support to
address any queries or
concerns promptly. We strive to create a seamless experience for both property
owners and guests alike.
PerfectStay’s Holiday Rentals provides comprehensive services to property owners
who want to rent out their homes or vacation properties on a short-term basis
Listing Management:
Create and optimise property listings on various short-term
rental platforms to attract potential guests. This includes crafting compelling
descriptions, selecting appealing photos, and setting competitive pricing.
Booking and Reservation Handling:
Manage bookings, reservations, and inquiries from guests.
Ensure a seamless booking process, handle payments, and communicate with guests
before, during, and after their stay.
Marketing and Advertising:
Develop and implement marketing strategies to maximize the
property's visibility. This may involve utilizing online platforms, social media,
and other channels to attract a broader audience of potential guests.
Property Maintenance:
Oversee the maintenance of the property to ensure it meets
high standards. This includes coordinating cleaning services, conducting regular
inspections, and addressing any necessary repairs or improvements.
Guest Communication:
Handle communication with guests, addressing inquiries,
providing information, and addressing any concerns or issues that may arise during
their stay. Ensure a positive and smooth experience for guests.
Facilitate the check-in and check-out processes for guests.
Provide keys, access instructions, and relevant information to ensure a hassle-free
arrival and departure experience.
Pricing Strategy:
Regularly evaluate market trends and adjust pricing
strategies to optimize occupancy rates and rental income. This may involve dynamic
pricing based on factors like seasonality and demand.
Legal Compliance:
Stay informed about local regulations and ensure that the
property complies with legal requirements for short-term rentals. This includes
addressing issues related to zoning, permits, and tax obligations.
Performance Reporting:
Provide property owners with regular reports on occupancy
rates, rental income, and other relevant metrics. This helps owners track the
performance of their investment
Guest Experience Enhancement:
Offer additional services or amenities to enhance the
overall guest experience, such as concierge services, local recommendations, and
special arrangements.
PerfectStay ensures that the guest has the best experience while staying at your
property.
We make sure that the property is spotlessly clean and sanitised, and we offer
24/7 support & assistance pre, during and post stay .
We are dedicated to
delivering the exceptional 5-star experience promised by our name –
PerfectStay.
Our guest services
encompass:
Bedside Chocolates
Luxury Soaps, Shampoo & Conditioner
Fresh local Coffee, Tea, Water, Milk and Sugar
Housekeeping ( see schedule )
Direct Marketing through our Website, Facebook and Instagram
Guest Communication
Booking & Payment Processing
Coordination of Staff
House Manual & Neighbourhood Guide
Interactive TV Suite (Travel Hub, Info Portal, Restaurant guide)
Interactive APP
Concierge Service ( Guest Support , Activity & Restaurant bookings)
Our housekeeping services are designed to cater to your property's needs seamlessly.
Before each guest
arrival, we conduct a thorough check to ensure the property is immaculately clean and
ready for their stay.
Short-stay guests
Long
Stays (7 Days and Up):
Housekeeping is provided twice a week during extended stays. We
refresh the bedding
weekly and replace towels twice a week.
Short-Term
Stays (2 Nights):
Housekeeping is not automatically included but can be provided upon
request.
Medium
Stays (3-5 Nights):
One housekeeping session is included for stays of 3-5 nights
Owners & Long -stay guests
Owners don't incur additional charges for standard housekeeping
unless they stay at
the property themselves or offer a complimentary stay to family or
friends.
In such cases, we recommend requesting contributions for basic
expenses like
electricity, water, wifi, TV, and housekeeping (typically
N$500.00-N$1'500.00 per day).
We charge a nominal fee of N$300.00-N$500.00 for post-checkout
cleanups.
Additional housekeeping during an owner's stay is available at an
extra charge.
Guests staying for an extended period
receive special attention, including a welcome
basket, adding a personalised touch to their experience.
What is Required from you upon
sign-up with PerfectStay
The handover of your property is the final step in listing your
property with us.
But besides the key, how and what should you leave behind?
A Clean House:
Kindly remove all personal pictures, items of sentimental
value, and anything that is in
the way and not needed by the guests, old towels, bedding etc. It's a busy time, a
lot to
move and add, we do understand, but if you can't find the right cleaner / time to
give
your holiday house the final spring clean, we will be more than happy to assist.
This
however will be at an additional cost, or you are welcome to contact Spring Clean
0811282924.
Warranties and Owner's Manual:
Any appliances handed over should have owner manuals for
Perfect Stay as well as the
guest. Kindly keep any warranty information safe.
Codes and Door Openers:
We will need 2 sets of keys - one for the guest and one for
Perfect Stay Housekeeping &
Management. Kindly leave us with clear instructions of remotes, alarm codes and
keys.
Operating Instructions:
A quick note explaining how to adjust the air conditioning,
washing machine, geyser or
any other appliance with special instructions can be a huge help. It may seem
obvious to
you because you have lived there for a while, but to us this is all new
A list of Where to Find Stuff
Where is the braai, umbrella, electric box, geyser switch
etc. that might not always be
clear to find.
We love to spoil our guests and make them feel they are
staying in a home away from
home. We kindly ask you to leave some Air diffusers (the ones with wooden sticks).
We
provide the Air Freshener spray in the bathrooms, some wood and blitz for the
guests, extra
gas bottle, an inviting coffee station with a coffee machine, plunger, tea, coffee
and sugar
holders and a pretty serving tray for the display. The guests appreciate the olive
oil, cooking
oil, pepper, salt and the most important spices they will need cooking for
themselves.
Garbage schedule:
When is garbage pick up day for your neighbourhood, and
where do you leave the garbage or does the
body corporate handle this.
Home improvement leftovers:
Do you have extra flooring or left over paint you'd saved
for possible touch ups or repairs? Chances are
that this will be useful in the future, kindly store this in a safe place and
locked.
Bedding and Towels:
These need to be hospitality quality that can be washed at
high temperatures and that can be tumble
dried, preferably white but gray or stone colour will do as well. We will need 2
sets of each to make the
same day checkout and check-ins possible.
Cleaning Products & Cloths:
We supply the cleaning products and cloths, but the owner
provides the guest cloths and drying cloths
in the kitchen. Kindly leave enough for the guests and for housekeeping to wash and
replace.
Iron and Iron Board:
Kindly note that section 5.12 (i) indicates a wide ironing
board and good iron. If you have a normal ironing
board and small iron we can leave this for the guests, but housekeeping needs the
big guns to ensure
the linen has no creases and looks like a hotel bed. The big ironing boards can be
purchased at Game.
Inventory List:
A pain, but very important to ensure we know exactly what
your house has and in what condition
What does listing my property
with PerfectStay cost?
Our comprehensive fee covers everything you need to kickstart your PerfectStay
journey: At PerfectStay
Holiday Rentals, transparency is at the core of our commitment to property owners. We
believe in providing a
straightforward approach to commission fees, ensuring clarity and fairness in our
partnership
Commission Structure:
We charge a commission fee of 30% on
the Net booking amount. This Net amount is
calculated after settling any fees due to third-party booking agents. As a property
owner,
you receive 70% of the total revenue generated by your property.
Inclusive Services:
Our 30% commission covers a comprehensive
range of services aimed at optimising your
property's performance and guest satisfaction. These services include:
Guest Services (See Section X):
Personalised and attentive services for
guests.
Amenities Restocking ( See Section X):
Regular replenishment of amenities to
maintain guest comfort.
Cleaning Services:
Thorough cleaning and provision of cleaning
materials
Marketing:
Strategic marketing efforts to enhance
property visibility and bookings
While we handle the essential aspects of
property management and client needs
during their stay, we appreciate your collaboration in managing specific
propertyrelated costs. As a property owner, your responsibilities include:
Utilities (Water and Lights):
Covering the costs of water and electricity
for the property.
Wifi:
Ensuring a minimum of 3 MB per room for a
seamless online experience for your guests
Property Levies and Taxes:
Compliance with any property levies and
taxes applicable.
General Maintenance:
Overseeing general maintenance to uphold
the property's condition
Gardening Services:
If needed, organizing gardening services to
maintain outdoor spaces
Security Services & Alarm:
Implementing necessary security measures
and maintaining alarm systems.
Our Commitment:
PerfectStay Holiday Rentals is committed
to fostering a partnership that is both beneficial and
transparent. Our aim is to optimise your property's potential, allowing you to enjoy
the benefits of
hassle-free management while maximising your revenue.
Wifi, House Rules, Checkout Procedure Board Creation
PerfectStay Certificate
Administrative fee for Municipal, CC registration or Name change and NTB
registration (additional application fees apply for the Municipality,
NTB and BIPA)
Assisting with setup of property and all regulations needed by the local
NTB that
all requirements are in place
Key Lock Box Installation
TV Stick installation (Information & Guest communication portal)
Capture the essence of your property with stunning high-resolution professional photos.
Invest in success with our skilled photographers whose costs
range from N$3000 to
N$5000
Whether you choose our recommended photographer or opt for your
own, ensure the
images are of the highest quality to attract customers online and make a lasting
impression. Your property deserves to shine, and exceptional visuals are the key to
achieving that.
With so many real estate options available online, it's important to make sure that your
property stands out. Investing in professional photography is a smart choice that can
make
a big difference in the success of your property listing. Not only will high-quality
images
help attract potential buyers or renters, but they can also increase the perceived value
of
your property
Choosing a Photographer
Be sure to consider their experience and portfolio. Look for someone who specialises in
real estate photography and has a keen eye for detail. They
should be able to capture
the
unique features of your property in a way that highlights its best qualities.
Staging
In addition to hiring a skilled photographer, it's also important to make sure that your
property is staged and prepared for the photo shoot. This can include decluttering,
cleaning, and making any necessary repairs.
Remember, your property is an investment, and it's worth taking the time and effort to
ensure that it is presented in the best possible light. By
investing in professional
photography, you can set yourself apart from the competition and increase your
chances of success in the real estate market
Powered by PerfectStay Holiday Rentals, our specialised short-term rental app
is
designed to
enhance the experience for both property owners and guests alike. Whether you're a
local,
corporate traveler, or a foreign guest, the PerfectStay APP is your go-to
platform for seamless
interactions and real-time information.
Property Owners
Transparent Connection
Stay connected with your property
through a
transparent and real-time connection
with
PerfectStay
Insightful Booking Details
Get detailed insights on bookings, breakdowns, and availability through our user-friendly interface.
ser-friendly interface.
Track your property's performance with detailed monthly income reports.
Property Dashboard
Access a comprehensive property dashboard for easy
management.
Maintenance Tracker
Keep tabs on maintenance activities with our
integrated tracker
Chat Notifications
Receive important notifications and updates via chat
for efficient communication.
News and Info Feeds
Stay informed with relevant news and updates within
the property management industry.
Property Information Portal
Access all relevant property information in one place
for quick reference.
Chat to Reception
Communicate directly with the reception team for any
queries or assistance.
Powered by PerfectStay Holiday Rentals, our specialised short-term rental app
is
designed to
enhance the experience for both property owners and guests alike. Whether you're a
local,
corporate traveler, or a foreign guest, the PerfectStay APP is your go-to
platform for seamless
interactions and real-time information.
Guests
Loyalty Solution
Enjoy a loyalty program that rewards our valued
guests for their continued support.
Property Directory
Explore our extensive property directory with diverse
accommodation options.
Live Online Bookings
Experience the convenience of making instant
bookings with integrated online payment options
Restaurant and Activity Bookings
Reserve your spot at local restaurants and book
exciting activities directly from the app.
Live Chat with Concierge
Connect with our concierge service through live chat
for personalised assistance.
The PerfectStay APP is your all-in-one
solution for a
seamless and enjoyable rental experience.
Download now and elevate your stay with
PerfectStay Holiday Rentals!
we host
great
stays
Download Our APP
The PerfectStay tv
Welcome to a new level of hospitality with PerfectStay TV – your In-Room TV
Concierge. We've
designed this service to provide you with a personalised welcome, digital
convenience, and a
touch of entertainment right from the comfort of your room.
Personalised Welcome
Experience a warm and personalised welcome message
upon your arrival, setting the tone for an exceptional stay.
Digital Information Menu
Access a digital menu with all the information you need
about the hotel, local attractions, and services available
Weather Forecast, Time, and Date
Stay informed about the local weather, current time, and
date for a hassle-free stay.
Screensavers with Latest Travel Adverts
Enjoy captivating screensavers showcasing the latest
travel destinations and exclusive offers.
News Updates
Stay in the loop with real-time news updates, keeping you
informed about the world during your stay.
Restaurant Menus
Explore local dining options with interactive restaurant
menus, making it easy to plan your culinary adventures.
Chat to Concierge Services
Need assistance or recommendations? Chat directly with our
concierge services for personalised guidance
Direct Messaging and Notes
Leave notes or messages for yourself or the hotel staff, creating
a seamless communication channel.
Live Streaming of Camera Feeds around Namibia
Immerse yourself in the beauty of Namibia with live streaming from
various camera feeds capturing stunning landscapes and wildlife
Music Channel
Set the mood with a variety of music channels catering to
different tastes, creating a relaxing ambiance in your room.
TV Channels
Access a range of TV channels for entertainment and
information tailored to your preferences
Netflix & YouTube
Enjoy the flexibility of streaming your favourite shows and videos
directly from your in-room TV with access to Netflix and YouTube.
PERFECT STAY INVENTORY CHECKLIST FOR
VACATION RENTALS
Sometimes, having the right item in your
listing can make all the
difference. Here’s the standard host checklist that you can rely
on to
be the perfect host. Make sure you have these essentials for
your
listing to make traveler’s stay more comfortable:
